Contact Us
For inquiries about Litra.ai, please contact us at the email address below. We typically respond within 2-3 business days.
We accept inquiries in both English and Japanese.
Refunds & Cancellations
To help us process your request smoothly, please include the following information:
- Your registered email address
- Your current plan name
- Reason for refund/cancellation (optional)
If you purchased an annual plan within the last 14 days, you can request a refund from the My Plan page. For details, please see our Terms of Service.
Account Issues
If you are unable to log in or access your account, please provide the following information:
- Your registered email address
- Login method (Email / Google)
- Details of the issue
Bug Reports & Suggestions
You can also submit bug reports and feature suggestions through our feedback page. Screenshots can be attached.
If contacting us by email, the following information will help us resolve the issue faster:
- Specific description of the issue
- Steps to reproduce the problem
- Browser name and version
- Screenshots (if possible)
Other Inquiries
For any other questions or requests, feel free to email us at [email protected].